1. Where should I register my domain?
    We recommend GoDaddy.com.

  2. How do I transfer my domain and how long does a domain transfer take?
    To transfer a domain to our servers you must return to the registrar where you initially registered your domain. Make the modification to point to the Domain Name Server (DNS) listed below.

    Primary DNS Name: NS1.KNOPNET.COM
    Secondary DNS Name: NS2.KNOPNET.COM

    The transfer can take up to 24 hours but can take as little as a few hours.

  3. How long does a new domain take to be activated?
    New domain registrations take up to 24 hours but usually just a few hours. You will know that your domain name is active by typing your URL (your new domain name) and you see your site on the internet.

  4. What about refunds?
    Refunds are only available within the first 30 days.

  5. How do I access my website control panel?
    CPanel may be accessed at http://www.yoursite.com/cpanel

  6. FTP: How do I configure: 1) WS_FTP; 2) CuteFTP
    Click here.

  7. Which brand of control panel do you use? Can I see a demo?
    We use Cpanel. Click here to give it a try.

  8. I don't know much about SQL. What can you teach me to get me started?
    Click here for a tutorial.

  9. For information about MySQL click here.

  10. For information about PHP click here.

  11. A PHP/MySQL tutorial is here.

  12. I've heard about SSL. Can you tell me more about it?
    Click here.

  13. How do I set up my email client?
    Use the following email account settings:
    POP3 Server: mail.yoursite.com
    SMTP Server: smtp.yoursite.com
    Username: [username]@yoursite.com
    Password: [use your password]

    Using Web mail
    You may access web mail at http://www.yoursite.com/webmail and login with your new email address as the username. From there, click on the email client link of your choice (there are three to choose from) to enter web mail.

  14. Customize error pages
    The most common website errors such as 404 Page Missing, 401 Access Denied, etc can be customized to your liking. To customize them, log in to CPanel. Then to 'Advanced' and click on the Error Pages button.

  15. Uploading with FTP
    To connect to your website via FTP to upload/download files, you will need an FTP Client. One such popular FTP client is CuteFTP

    Your homepage should be named index.html or index.htm. This is the page that will show when someone visits http://www.yoursite.com. Follow the instructions below to learn how to upload your file.

    1. Run your FTP client
    2. Click the connect button.
    3. Enter ftp.yoursite.com as the server name.
    4. Use the user name and password provided in your welcome email in the username and password fields.
    5. Connect
    6. Open up the public_html directory.
    7. Delete the file in there called index.html
    8. Upload your index.html file and any other files you need to upload.
    9. Disconnect and close the FTP client.
    10. Point your browser to http://www.yoursite.com and view your brand new website!

  16. Password protecting folders
    You can password protect folders in your account without having to deal with the hassle of .htaccess. To password protect a directory in your site, log in to CPanel. From there, click on the button labeled Directory Privacy listed under Files.

  17. Do you support subdomains?
    Yes! Subdomains are a neat feature included on every KnopNet hosting account. Subdomains are 3rd level domain names. They are in the format: subdomain.yoursite.com. Subdomains are useful for separating parts of your site. To create a sub-domain, enter your control panel, then click on the button named Subdomains. The subdomain page lists the current subdomains and then below that there is a field where you can enter a new subdomain and create/edit. To create a new subdomain, enter its name in the text box and click add. The system will then create the subdomain and create a sub directory with the same name as the subdomain in public_html where you can upload pages to the subdomain. It will also create a cgi-bin directory in that folder where you can put your cgi scripts. To delete a subdomain, simply select it from the drop down box next to the Delete button, and click it. An extra feature of subdomains is you can create a FTP account to allow FTP access to it without giving out your main FTP password for the rest of your site.

  18. Does KnopNet.com work on websites?
    NO...but we can hire a person for you. We know and trust the person we would send to you. We bill you and pay them when the job is done. The rate is $75.00 per hour for programming with a 4 hour minimum labor charge.

  19. How do I cancel my account?
    Unlike some web hosts we make it easy for our customers to cancel their account. Simply send us an email and include the account UserID and password. Since KnopNet invoices on an annual basis we will refund any remaining funds already paid, i.e., if you cancel your account in August we will refund funds that covered September through December.

©2022 KnopNet.com